Friday, May 29, 2009

Trendy's!

I had a crappy experience with a restaurant chain tonight. You know the one -- the name rhymes with Trendy's. And since a shitty day for me should always mean sharing with you, my gentle reader, the pain we call existence (at least mine, anyway), here you go:

I ordered:
  • 1 single w cheese combo; catsup, mustard, lettuce, tomato only
  • 1 single w cheese combo; mustard, lettuce, tomato, pickles, onions
  • 1 double stack; plain - meat & bread only
  • 1 crispy chicken sandwich: plain - chicken & bread only
  • 4 small choc frosties
  • 1 order of fries.
At the order pickup window we were handed the 4 frosties and 1 bag, *stuffed* with four sandwiches, 3 fries, 4 straws, 4 spoons, and napkins. We had to ask for the drinks that came with our combo meals.

We parked the car and had to unpack everything to check it for accuracy. (It has not been unusual to get home and find the orders from this particular Wendy's screwed up.)The sandwiches in the bag were poorly wrapped. Neither of the singles w cheese hamburgers had cheese on them. The chicken sandwich, however, did have mayonnaise and lettuce, which we did not want.

I went into the store with the three incorrect sandwiches and asked for new sandwiches. The cashier asked for my receipt. He explained that he would have to charge me for the cheese. I went back to my car and neither my wife nor I found a receipt. We were never given one. The cashier repeated that he would have to charge me for the cheese. I said this was not acceptable. I then observed the cook putting cheese on the now cold patties, and begin to assemble them. I said that this, too, was not acceptable. The cashier was reluctant to have new sandwiches made and continued to argue with me stating that he had to charge me for the cheese because I didn't have a receipt, and because he could not call up the receipt.

I demanded to talk to the manager. She was not much more helpful. I repeated my order to her, and informed her that I expected new sandwiches and I would not pay an extra fee for the cheese. She agreed. The cashier continued to be unpleasant.

All this time my wife and two daughters were out in the car waiting for me while our food grew cold and the frosties melted. Finally the manager handed me a bag and said, "Here you go." I opened the bag and saw only two sandwiches. I informed her that I was missing the chicken sandwich. She said it was coming. Finally, she handed me the chicken sandwich; wrapped, but not in a bag..

I did not spend more time checking the sandwiches because my kids were tired, my wife was tired, I was tired, and it was late - around 8:15PM.

When we got home we found this in our bag:
  • 1 single w cheese sandwich; mustard, lettuce tomato, pickles, onions (correct!)
  • 1 single w cheese sandwich; mustard, lettuce tomato, pickles, onions (wrong!)
  • 1 crispy chicken sandwich; with mayonnaise and lettuce (wrong!)
It also seemed that they had re-used the original hamburger patties.

Our dinner was cold and the entire experience left a bad taste in my mouth. I was, and still am, angry about the terrible food service and bad attitude of the servers.

And you know what? Not one person offered an apology or acknowledged that my service was unacceptable or even unusual.

I will never trust this store with any order more challenging than four frosties, because that seems to be the one thing they can get right.

2 comments:

Anonymous said...

Always go to Burger King. The "have it your way" burger grease shop.

Doug said...

Wait a minute! Somehow the sandwiches got cold and the Frosty got hot! This fast food sack is a miracle of thermodynamics!!

If you could harness the power of the sack that these were in, you might be able to heat and cool your home for free!!

Please tell me you kept the sack!